Privacy Policy
Effective Date: January 2023

This Privacy Policy outlines how Celluderm Skin Aesthetics (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information, including medical records, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable health privacy laws.

Personal Information We Collect
We collect personal information necessary to provide our services, including:

• Contact details such as name, address, phone number, and email address.

• Health information, including medical history, treatment records, prescriptions, and other medical data required for your care.

• Financial details for billing and payment purposes.

• Device information such as IP address, browser type, and activity on our website.

How We Collect Information
Personal information is collected:

• Directly from you during consultations, bookings, or through forms.

• From third parties, such as referring practitioners or laboratories, with your consent.

• Automatically through our website using cookies and analytics tools.

How We Use Your Information
Your information is used to:

• Provide medical and aesthetic services tailored to your needs.

• Maintain accurate medical records.

• Communicate with you about appointments, treatments, and promotions.

• Comply with legal and regulatory obligations.

Disclosure of Your Information
We may disclose your personal information to:

• Healthcare providers involved in your care.

• Laboratories and diagnostic services.

• Payment processors and financial institutions.

• Legal and regulatory authorities, if required by law.

We will never share your information for marketing purposes without your explicit consent.

Security of Your Information
We implement robust security measures to protect your personal and medical information, including secure storage, encryption, and restricted access.

Your Rights
You have the right to access your personal information, request corrections to inaccurate or incomplete information, and withdraw consent for certain uses of your information. Requests can be made by contacting us at the details provided below.

Data Retention
Your information is retained for as long as required by law or as necessary to provide services. Medical records are stored in accordance with professional and legal standards.

Changes to This Policy
This policy may be updated to reflect changes in our practices or legal requirements. Updates will be posted on our website.

Contact Us
For inquiries or complaints about this policy, or to exercise your rights, please contact:

Celluderm Skin Aesthetics
Shop 1/170 St Kilda Rd,
St Kilda, VIC
Email: info@celluderm.com.au